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Effective Date: [04/08/2026]
Last Updated: [04/08/2026]

Privacy Policy

At Paul Cleaveland Urology, we are committed to protecting your privacy and handling your personal information fairly, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

1. Who We Are

Data Controller:
Paul Cleaveland
Consultant Urological Surgeon

Practice Address:
The Alexandra Hospital, Cheadle

Telephone: 0161  495 6812

Email: info@paulcleavelandurology.com

If you have any questions about this Privacy Policy or how we process your data, please contact us using the details above.

2. Information We Collect

We may collect the following types of personal information:

• Name

• Address

• Email address

• Telephone number

• Date of birth

• GP details

• Medical information you provide through enquiry forms

• Appointment information

• Payment and billing information (where applicable)

• Website usage information collected through cookies and analytics

We only collect information that is necessary for providing our services or responding to your enquiries.

3. How We Collect Your Information

Your information may be collected when you:

• Complete a contact form

• Request an appointment

• Contact us by telephone or email

• Attend consultations

• Are referred by your GP or another healthcare professional

• Browse our website

4. How We Use Your Information

We use your information to:

• Arrange appointments

• Provide medical care

• Communicate with you

• Maintain medical records

• Process payments

• Comply with legal and regulatory obligations

• Improve our website and services

We will only process your personal information where we have a lawful basis to do so.

5. Lawful Basis for Processing

Depending on the circumstances, we process your information because:

• It is necessary for providing healthcare.

• It is necessary to fulfil a contract with you.

• It is required by law.

• You have given your consent (where applicable).

• It is necessary for our legitimate interests, provided these do not override your rights.

Special category health data is processed in accordance with UK GDPR provisions relating to healthcare.

6. Sharing Your Information

We may share your information with:

• Your GP (with your knowledge where appropriate)

• Hospitals and healthcare providers involved in your care

• Medical secretaries acting on our behalf

• Secure IT service providers

• Private medical insurers (where applicable)

• Laboratories and diagnostic providers

• Regulatory authorities where legally required

We never sell your personal information.

7. How We Protect Your Information

We take appropriate technical and organisational measures to safeguard your information, including:

• Secure computer systems

• Password-protected devices

• Encrypted communications where appropriate

• Restricted staff access

• Secure storage of medical records

8. How Long We Keep Your Information

We retain medical records and related information in accordance with legal, regulatory, and professional requirements. Retention periods depend on the nature of the records and applicable guidance.

When information is no longer required, it will be securely deleted or destroyed.

9. Your Rights

Under UK GDPR you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request erasure where applicable

• Request restriction of processing

• Object to certain processing

• Request data portability where applicable

• Withdraw consent where consent is the legal basis for processing

These rights may be subject to legal exemptions, particularly in relation to medical records.

10. Cookies

Our website may use cookies to improve functionality and analyse website usage.

You can control cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies on your device.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

12. Complaints

If you have concerns about how we use your information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal data has been handled unlawfully.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

If you have any questions about this Privacy Policy or your personal information, please contact us using the details provided above.